What is My Account?

"My Account" is the place where all your details are maintained. In "My Account", you can

• Enter and update personal information like phone number, email id, address, password, bank details etc.

• View your order details, shopping cart, wishlist etc.

• Track your shipment.

What are the different "order statuses"?

• Payment Pending Authorization: Your order has been accepted and we are waiting for authorization from the payment gateway.

• Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

• Order Placed: Your order has been successfully placed and is in process.

• Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

• Order Canceled: The order was canceled.

When is my order confirmed?

Once your order has been accepted and payment authorization has been received, the seller confirms receipt of your order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

No, the products that are ‘Out of Stock’ cannot be ordered. However you can choose 'Notify Me' feature wherein you can enter your email address and we will inform you as soon as the product is available.

How do I check the current status of my orders?

You can check the status of your orders and other related information through the 'My Account' section or the 'Track Order' on the home page.

On the ‘My Account’ page, click on the 'My Orders' link to view the status of each and every order. To view the status of a specific order, click on the 'Order Number' link.

What is Donate for A Cause?

‘Donate for a Cause’ is social initiative by Securra Health Store. We have tied-up with several NGO’s who display their product requirements in this section. Customers who are willing to donate for a noble cause can go to this page, view the requirements of any one or multiple NGO's listed and can donate the same. We will deliver the donated product(s) to the particular NGO or to the family for which the NGO have generated a request. A certificate of appreciation from the NGO will be provided as a token of thanks .

How do I pay for Securra Health Store products?

You can use your Credit or Debit card (or) you can also opt for Internet Banking to make purchases in Securra Health Store.

Is Cash on Delivery (COD) available in Securra Health Store?

Currently we are not providing COD facility in Securra Health Store. However this facility will be available soon.

What should I do if my payment fails but still the amount is debited from my account?

You need not worry if your payment has failed but the amount has still been debited from your account. The amount will be remitted back to your account within 7 working days by your Bank. You can also contact us for any clarifications.

How do I order online?

Securra Health Store is a customer friendly site where shopping is made very easy for you. Follow the simple steps given below to shop at Securra Health Store.

• Log on to 'My Account' at store.securra.com

• Browse the variety of products available on our site . We have segregated all our products as category and sub-category wise so you can easily search your required products.

• In-case you know what you are looking for, you can just type the product name in the search bar present and all the related products will be displayed to you.

• Once you finalise the product, choose "Add to Cart" from the product page.

• All the products that you add to cart are available in the shopping cart and can be purchased together.

• From shopping cart you will be directed to billing page where you will have to give your billing address, delivery address, email, phone number and other requested details.

• Once you complete the billing details, you will be re-directed to the payment page.

• You can choose your preferred mode of payment( Credit card/Debit card/Net banking) and fill the details for payment and complete the payment.

• Once the payment is completed and successful, your order will be confirmed and the details of the same will be sent your registered email id.